Went through an involuntary Internet-rehab over the last week. The extent of the therapy wasn’t actually full, as I had access to most websites at work, but access to private e-mail, blogs, bank and brokerage accounts, allegro or facebook is blocked there, hence I was devoid of some entertainments offered by the Web. Truth be told I didn’t miss surfing the Net much, so it seems I’m not addicted to it(yet), but having no access to the Internet is inconvenient. I couldn’t read nor comment on any blogs, I couldn’t speculate in stocks, paying bills on-line was impossible, I didn’t know how my friends were keeping. Maybe the reason why I didn’t miss it much was that I had to work overtime over the week and back at home I wouldn’t have found much time to turn the computer on anyway. In fact my notebook was switched off for five days (antivirus software warnings of outdated protection popped up immediately), for the first time since September 2009…
The reason for being cut off the rest of the world was a defective Huawei (pron. ch**owy) modem delivered by Cyfrowy Polsat (hereinafter: CP). Buying their services was a memorable rough ride, but using it was all downhill since then. Until it worked…
The Chinese modem (piece of sh*t) began to spin out of control in November. It developed a despicable habit of disconnecting and reconnecting whenever it felt like doing so. This was a bit annoying, but I put up with this, as it didn’t impede much using the Internet. On 5 December it also began to transfer data at its discretion. Over the previous week most of time it didn’t upload nor download any data, but at times it roused up and did its job, until it went into a stand-by mode again. Last Saturday I went with it to several shops of CP, but none had any other modem to lend to us for the time of the repair. Finally an assistant recommended us to skip the intermediation of CP’s customer service and turn directly to Huawei repair centre, located in Piaseczno, who should check the modem off-hand and fix it overnight.
On Sunday, just after publishing the post on the blog, my modem gave up the ghost for good. My father took the modem to the repair centre on Monday. They promised to check it overnight and get in touch as soon as possible. They hung back on contacting us, so my father called them on Tuesday. They replied the modem was broken down beyond repair and under warranty would be replaced for a new one, free of charge. Unfortunately they had just run out of the devices and waited for the delivery of new ones. We called them for a few consecutive days and asked them when they expected the delivery. Finally on Friday they blatantly declared Christmas was coming and the new supply wouldn’t come in by the end of the year. The sods there didn’t give a shit about the fact that their customer would have to stay offline for some four weeks and pay the monthly fee for the Internet connection as usual. Shocked by the insolence of the repair centre I demanded my modem back, but it turned out it wasn’t an easy task for the sods to reverse the order which was being effected. I saw red, but despite having my blood pressure sent rising, I quickly realised they couldn’t do it to me. I was the owner of the modem and the sods could not seize my belongings, so I threatened to sue them for stealing my stuff. It worked. I called my father and he picked it up, together with the repair report, in the meantime I arranged borrowing another modem from CP shop in Piaseczno. My father did me a favour, handled the complaint procedure again and brought the lent modem home.
On Friday evening (or night) I returned home late from a corporate X-mas booze-up, additionally I looked like a drowned rat, as the pouring down rain left me totally sodden. Sodden and moderately befuddled, I didn’t feel capable of operating technical devices, so I decided to plug in the borrowed modem on Saturday. On Saturday I made an attempt to use the device, but it also turned out defective. The modem from CP shop lacked drivers and software and my computer couldn’t detect the content of its internal disk. I drove (no hangover so I assumed alcohol level in my blood was negligibly low) to CP’s shop and asked there to transfer modem drivers and CP software to my pendrive. I had to go there twice because for the first time they had given me the wrong software (from a different modem) and at last I needed to call CP customer service helpline to get the support in installing it…
Now it works, but things haven’t straightened out yet. I don’t how long my modem will be under repair, I don’t know if the opinion of the repair centre will be the same and if the new one will work properly. Right now I’m thinking how to get back on CP for the quality of their customer service. I’m not vindictive towards people, but powerful corporations that mistreat their customers must not go unpunished and their sins won’t be absolved. What sort of compensation should I demand? I don’t need apologies, they’re duty bound to provide me with a new modem under warranty, but how about claiming exemption from monthly Internet connection charges? Am I entitled?
Two readers marked my previous post as “well-argued / clear”, so a quick follow up – I’m still emotionally unstable and the magnitude of instability is very volatile.
Maybe due to what I described last week I’ve become disturbingly indifferent to current political and economic issues. I wasn’t focused the outcomes of EU summit held on 8 and 9 December, sovereignty marches staged on 30th anniversary of declaring martial law haven’t impressed me (my take on the martial law hasn’t changed since two years), nor did the end of Polish presidency to the EU. Yesterday in the evening, back online I found out stock markets are poised for a very bearish Christmas period (technical analysis and macro factors back this scenario) and may hit this year’s new low by the end of the year. Cesaria Evora and Vaclav Havel passed away - happens
I let things drift, every destiny should be fulfilled.
What no man can own, no man can take.
You miss too much these days if you stop to think
(U2, Until the end of the world)
The two quotations reverberate in my mind and emerge from an enormous tangle occupying my head and giving way to clear thinking only when I concentrate at work or drive a car.
I let things drift, let the destiny fulfil itself.
Next week – another follow up to the story of my ex-classmate.
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